They are simply under staffed at the moment.
Terrible service and my food and drink order were not correct. This was from inside service. Not enough people working and 5 managers sitting in the lobby unaware of the service.
I hope everyone reminds themselves that they too are HUMAN. :)
I give them a 5 for this visit. The attendant that took my order did a good job. When paying; the attendant quickly scanned my phone which had the mcds app up. Provided a new total and proceeded without issue. My food was all there + an extra breakfast sandwich which was not ordered. They did forget my Splenda in my unsweetened tea, but I keep extras packs in my car, it happens often and not just at this location. Food was hot and fresh. The wait was typical for McDonald's. through the drive through in 4-7 minutes.
Rarely have had issues with food or wrong orders. However the two individuals that were working the second window went a little off the rails. Were talking about their sexual orientation really loud with window open. Almost like they wanted to be heard. One of them mentioned something about being on drugs. Very uncomfortable. Then the dude just handed me my bag and looked at me and said nothing. Weird. Will re-review once I see those employees are gone.
The staff try their best (especially the older ones), with what they've got. The high school kids that work here regularly don't come in, give no warning that they aren't coming in, and leave a burden to the other workers ALL the time. However, the ones that try really are trying. Friendly faces all around. It does get busy at lunch and dinner. Expect a line.
Clean. BUT service was terrible! Counter person basically refused to greet me then took 20 mins to get food. I actually was fortunate as some waited over 30 for theirs. Strangely nobody had to wait for fries... with 6 people visible in the grill area, that SHOULDN'T have been the hold-up.
Mcdonald S is a US Cafe based in Floyds Knobs, Indiana. Mcdonald S is located at 600 Lafollette Station Dr, Floyds Knobs, IN 47119, USA.
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